Terms, Conditions, and Policies

All the terms and conditions contained on this page are ONLY relevant to invoices sent after 07/07/2023 and the installations thereof. All installations and invoices done before this date will comply with our previous terms and conditions.

Terms and Conditions of service







(Reg No. 2021/774522/07)


11 Begin St, Krugersdorp North, South Africa


Email address: info@repower-sa.com

Telephone No: 010 824 4086


(the “Installer”)







PLEASE READ THESE TERMS AND CONDITIONS BEFORE USING ANY OF OUR SERVICES. YOUR CONTINUED USE OF OUR SERVICES INDICATES THAT YOU HAVE READ, UNDERSTOOD AND AGREE TO THE TERMS AND CONDITIONS LISTED HEREIN. To the extent that these terms and conditions or any Goods or Services provided hereunder are governed by the Consumer Protection Act 2008 (“CPA”), the Customer is hereby notified that a number of provisions contained herein limit and exclude liability, obligations and legal responsibilities of the Installer.



1.1.    Agreement” means all the terms and conditions recorded in this document together with any applicable Job Card(s), the Installer’s quotes and proposals for the Customer, the Installer’s invoice(s) sent to the Customer and any annexures and addendums;

1.2.    Confidential Information” means all information disclosed by a Party (the “Discloser”) that may reasonably be regarded as confidential being information not in the public domain whether such information is oral or written, recorded or stored by electronic magnetic, electro-magnetic or other form or process, or otherwise in a machine readable form, translated from the original form, recompiled, made into a compilation, wholly or partially copied, modified, updated or otherwise altered, originated or obtained by, or coming into the possession, custody, control or knowledge of the Discloser, including but without being limited to :- telephone conversations and personal correspondence conducted in confidence, operations, business, and affairs of the Disclosertechnical data, research and development information; and any other materials of whatsoever nature and whatsoever description and which the Discloser has an interest in being kept confidential;

1.3.    Customer” means the person, whether natural or juristic, who engages the Installer in terms of this Agreement for the delivery of Goods and/or rendering of Services to it, and whose details shall appear in the relevant Job Card;

1.4.    Effective Date” means irrespective of the date of signature hereof, the date prescribed under clause 2.1 below;

1.5.    Force Majeure Event” means an event or situation beyond the reasonable control of either Party and against which no precautions can reasonably be taken, to the extent that such event or situation prevents, delays, inhibits and/or frustrates a Party’s ability to perform its obligations, other than the payment of money, under this Agreement,  including a natural disaster, an act of public enemy, fire, explosion, earthquake, perils of the sea, flood, storm or other adverse weather conditions, war declared or undeclared, civil war, revolution, civil commotion or other civil disorder, sabotage, riot, strikes, lock-outs or other labour disputes, pandemic, blockade, embargo, sanctions, epidemics, failure of electricity, internet, water or fuel supply, act of any government or other authority, compliance with law, regulations or demands of any government or governmental agency, limitations imposed by exchange control or foreign investment or other similar regulations;

1.6.    Goods” means the goods to be sold, delivered and installed by the Installer to the Customer as components of the System in accordance with the Job Card(s), and include but are not limited to inverters, solar panels and solar accessories, and materials required for rendering of the Services;

1.7.    Installer” means Repower (Pty) Ltd (Registration Number: 2021/774522/07), a private company duly incorporated in terms of the company laws of the Republic of South Africa;

1.8.    Intellectual Property Rights” means patents (including any rights in or to (or any rights in and to), inventions); trademarks, service marks, logos, trade names and business names (including rights in goodwill attached thereto); design rights; rights in or to (or rights in and to) internet domain names and website addresses; semi-conductor topography rights; copyright (including future copyright); database rights; rights in and to Confidential Information (including trade secrets); and all other intellectual property rights, in each case subsisting at any time in any part of the world (whether registered or unregistered) and any: (a) pending applications or rights to apply for registrations of any of these rights that are capable of registration in any country or jurisdiction; and (b) similar or analogous rights to any of these rights in any jurisdiction;

1.9.    “Job Card” means official orders issued in writing by the Installer and signed by the Customer for the supply of Goods and Services in which is detailed inter alia the:- (i) proposed Goods and Services  to be rendered; (ii)  designs and concepts of the System(s); (iii) estimated time frames for performance; and (iv) the Price;

1.10.  Parties” means the Customer and Installer collectively and “Party” shall refer to any one of them; 

1.11.  Personal Information” has the meaning ascribed to in the POPIA;

1.12.  “POPIA” means the Protection of Personal Information Act 4 of 2013, as amended from time to time, together with any regulations issued from time to time in terms thereof;

1.13.  Premises” means the physical address nominated by the Customer at which Goods are to be delivered and Services are to be rendered in order to install the System;

1.14.  Price” means the consideration agreed between the Parties and specified in the quotation that shall be payable by the Customer to the Installer for the provision of Goods and or Services, and is based upon the information and specifications provided by the Customer to the Installer;

1.15.  Processing” has the meaning ascribed to in the POPIA; 

1.16.  Services” means the services to be rendered by the Installer to the Customer in accordance with the Job Card(s), including:- (i) the supply, testing and/or commissioning of certain Goods; (ii) installation of System(s); (iii) consultation services in relation thereto; (iv) free wi-fi dongle and monitoring software application setup on all Systems; and (v) lifetime after-sales System-guidance support by the Installer;

1.17.  Supplier” shall have the meaning ascribed to it at clause 5 below;

1.18.  System” means the configuration of Goods installed by the Installer so as to constitute a solar power system, whether such system is 5kW, 8kW, or 10kW; 

1.19.  Reference to “days” shall be a reference to calendar days unless otherwise specified;

1.20.  A reference to an enactment is a reference to that enactment as at the date of signature hereof and as amended or re-enacted from time to time;

1.21.  The rule of interpretation that a written agreement shall be interpreted against the Party responsible for the drafting or preparation of that agreement shall not apply;

1.22.  The eiusdem generis rule shall not apply and accordingly, whenever a provision is followed by the word “including” and specific examples, such examples shall not be construed so as to limit the ambit of the provision concerned.


2.1.    This Agreement shall commence and be in full force and effect from the date that the Customer requests a quotation from the Installer, and shall endure indefinitely until termination by either Party in terms of this Agreement. By requesting a quote from the Installer or in the event that the Installer otherwise carries out any actions under the Customer’s instruction, the Customer acknowledges that it shall be deemed to have read, understood, and accepted each of the provisions of this Agreement, the provisions of the Installer’s privacy policy accessible at https://repower-sa.com/solar-article/ and https://repower-sa.com//,  and any other legal notices published by the Installer on its websites, which shall be fully binding on the Customer.

2.2.    The Installer shall not secure any Goods and/or Services until such time as:-

2.2.1.    the Customer signs a quotation issued by the Installer in order to schedule a site visit at the Premises; and

2.2.2.    at the site visit, the Installer issues an official Job Card to the Customer, and the Customer signs the Job Card for the Goods and/or Services or any one or part thereof; and

2.2.3.    the Installer shall issue an invoice within 10 (ten) calendar days after the signed Job Card is received, in terms of which the Customer shall pay an up-front deposit of 20% (Twenty Percent) of the Price in terms of clause 4 below. This applies to 5kW, 8kW, and 10kW Systems.

2.3.    The balance of the Price shall be payable in terms of clause 4 below.

2.4.    The Installer is entitled to terminate this Agreement or a Job Card for whatsoever reason upon 7 (Seven) working days’ written notice to the Customer.

3.    JOB CARD

3.1.    Job Cards may contain details of the Goods ordered (including the specification), the Services to be rendered, the System, and confirmation of the Price, and will be generated by the Installer at a site visit to the Premises.

3.2.    The Customer must sign the Job Card and provide the signed original to the Installer to appoint the Installer and to confirm an order for the Goods and Services. The Installer will provide the Customer with a signed copy of the Job Card for its records.

3.3.    Save as otherwise prescribed in terms of this Agreement, no amendment to a Job Card will be valid unless agreed to in writing by both Parties and incorporated in a revised and duly issued Job Card. 

3.4.    Job Cards may be cancelled by written notice by the Customer to the Installer at any time provided that the Customer shall pay the Installer for costs reasonably incurred up to the date of cancellation. The Customer shall procure that all commercially reasonable and practical steps are taken and all reasonable assistance is given (including the taking of any actions reasonably requested by the Installer) to mitigate any losses, which in the absence of mitigation might give rise to or increase a loss in respect of any claim under this clause. 


4.1.    All Prices quoted remain valid for 14 (Fourteen) calendar days from the date of issue of the quotation.

4.2.    In the event that the Customer does not appoint the Installer for whatsoever reason within 14 (fourteen) calendar from the date of the Premises visit, the Installer shall be entitled to charge a callout fee of R850.00 to the Customer, payable in full within 7 (seven) calendar days of the date of the relevant invoice.

4.3.    The Customer shall pay:-

4.3.1.   an up-front deposit of 20% (twenty percent) of the Price within 7 (seven) calendar days of receipt of the invoice at clause 2.2.3 above; and

4.3.2.   60% (sixty percent) of the Price within 24 (twenty-four) hours of delivery of the Goods to the Premises; and

4.3.3.   the balance, being the remaining 20% (twenty percent) of the Price, within 7 (seven) calendar days of completion of the installation of the System. “Completion” shall be deemed to have taken place at the point in time that the Installer or its authorised agent, employee or representative issues a Delivery and Installation Note containing inter alia, the Job Card number, the date of delivery and installation, the Goods delivered and the System installed.

4.4.    In the event of cancellation by the customer, the customer shall be liable to pay 15% of the total owed amount as stated in the customer’s invoice. This provision remains applicable if the customer alters their scheduled installation date with more than fourteen (14) calendar days’ notice following the initial deposit. The installer reserves the right to deduct the 15% cancellation fee from the customer’s initial 20% deposit and refund the remaining 5%. Should the customer fail to remit the agreed-upon invoice amount after making the deposit, this provision shall similarly apply.

4.5.    The Customer acknowledges, agrees and understands that the Installer will not issue the Certificate of Compliance (“COC”) or schedule set-up of the dongles until the full balance has been paid per clause 4.3.3 above, and received as cleared funds in the Installer’s nominated bank account. The Customer acknowledges that the COC issued by the Installer is strictly in respect of the installed System, and that this is separate and distinct from any other COC in respect of any non-System related electrical installations in place at the Premises, for which the Installer accepts no liability (for example, any non-System-related installations that run through the Distribution Board (DB) on power supplied by Eskom Holdings SOC Limited or a similar body). 

4.6.    All payments shall be made by EFT into the account nominated in writing by the Installer. There is a real risk that emails may be intercepted by unauthorised external third parties. The Installer will not advise you of any change in banking details via email. The Customer must be on guard for any suspicious emails that ostensibly come from the Installer. Prior to making payment, the Customer is urged to contact the Installer by telephone using the contact  numbers listed on its website to verbally confirm that the account details provided are accurate. The Installer does not accept liability where monies are lost or diverted through fraudulent third-party interception. 

4.7.    If, after completion of the Installation of the System, the Customer requests any additional Goods or Services not set out in the Job Card, and provided that the Customer has paid in full for the initial System installation per the Job Card, such additional Goods and Services will be quoted for separately. 

4.8.    All Prices are compiled based on the information and specifications provided by the Customer. In the event of any errors or inaccuracies in the information provided by the Customer, the Installer reserves the right to adjust or increase the quoted Prices accordingly. The Customer acknowledges that it is responsible for providing accurate and complete information to ensure accurate invoicing and Pricing.

4.9.    Unless expressly stated to the contrary in the quote or Job Card: 

4.9.1.    the Price shall be inclusive of Value-Added Tax (“VAT”) at the rate prescribed under the Value Added Tax Act, No 89 of 1991 and any regulations thereto from time to time (currently 15% (fifteen percent)), and shall include standard packaging, delivery, and installation. The Customer shall be liable for these costs; 

4.9.2.    save as otherwise provided in this Agreement, no additional charges of whatever nature shall be recoverable from the Customer unless the Installer has, prior to the execution of the Job Card, obtained the Customer’s agreement in writing on such additional charges. 

4.10.    In the event that there is an increase in any input costs for the Installer directly related to providing the Services or Goods, including but not limited to socio-economic environment, as well as costs pertaining to labour, fuel, vehicle maintenance and support, whether as a result of legislation, sectoral determination, collective or any other agreement or otherwise, the Installer shall be entitled to increase the Price commensurately to cover the increased cost of such additional input cost.

4.11.  Unreasonable delay in payments by the Customer may result in material Price increases. Upon occurrence of a delayed payment, provided such delay is not due to the invoice being disputed sincerely, honestly and in good faith as set out at clause 4.12 below, the Installer shall provide written notice to the Customer, specifying the potential price increase and its effective date. The Price increases shall be calculated based on prevailing market rates or other applicable factors. The Customer shall be responsible for paying the adjusted amount, including the original invoiced amount plus any applicable material Price increases resulting from the delayed payment.

4.12.  In the event the Customer disputes the whole or a portion of an invoice issued by the Installer sincerely, honestly and in good faith, the Customer shall promptly notify the Installer in writing of the disputed portion of the invoice within 2 (two) calendar days of receipt of the invoice. The notice shall specify the disputed items or charges and provide a detailed explanation. The Customer shall pay the undisputed portion of the invoice within the normal payment terms, whilst the Parties engage in good faith negotiations to resolve the dispute within 5 (five) calendar days of the dispute notification. Pending resolution, the Customer may withhold payment of the disputed portion, and upon resolution, the invoice shall be adjusted, and any agreed-upon amount shall be paid within 5 (five) calendar days.

4.13.  In the event that the Installer does not receive notification of a dispute in terms of clause 4.12, then the Customer is deemed to have accepted the invoice and the correctness of the contents of the invoice in respect to the entire contents of the invoice.

4.14.  All payments to the Installer shall be paid promptly without deferment, free of exchange and without any deduction or set-off of whatsoever nature. 

4.15.  The Installer shall, in its sole and absolute discretion be entitled to appropriate any and all payments made by the Customer towards the payment of any debt or obligation of whatsoever nature owed by the Customer to the Installer, irrespective of when or how such obligation or debt arose.

4.16.  Failure by the Customer to pay any fees timeously may result in cancellation of Job Card and/or forfeiture of the deposit and/or an increase in the Price. 


5.1.    The Customer expressly acknowledges and accepts that the Goods, including but not limited to peripheral products and/or third-party support contracts, and the accessories thereto, if any, are procured from third-party manufacturers (the “Suppliers”), and the Customer acknowledges and accepts that the Installer is not the manufacturer thereof. To the fullest extent permitted by law, the Installer therefore makes no warranties in respect of the Goods or any accessories thereto, and any warranties that may subsist in the Goods or its accessories are made solely by such third-party Manufacturers, who shall be solely liable therefore.

5.2.     The policies and procedures of the Suppliers with regard to returns, exchanges, refunds and cancellations, shall apply.

5.3.    Defective Goods

5.3.1.    Goods that are defective may be returned, provided that:- (i) the Customer requests a return within 30 (thirty) calendar days from the date of delivery and installation; (ii) the Goods are in the same condition as they were received, unused and in its original packaging (if applicable); (iii) the Customer presents proof of purchase to the Installer; (iv) the defect was present in the Goods at the time of installation, and did not arise thereafter by reason of:- (a) any fault on the part of the customer, including the Customer’s misuse of the Goods (“misuse” includes but is not limited to use in contravention of the Supplier’s or Installer’s guidelines or instructions and/or faulty repair or maintenance or unauthorized modification by anyone other than the Installer or any person authorised by the Installer or its Suppliers); or (b) accident, abuse, liquid spill or submersion, neglect, extreme environment (including extreme temperature or humidity), extreme physical or electrical stress or interference, fluctuation or surges of electrical power, lightning, static electricity, fire, acts of God or other external causes, dust damage, water damage, or short circuit. 

5.3.2.    The Installer shall arrange to collect the alleged defective Goods at its own risk and expense and send same to its Suppliers for further evaluation (risk to the Goods shall remain with the Customer until collected by the Installer). During this period of evaluation, the Installer shall provide temporary replacement Goods to the Customer. 

5.3.3.    If the valuation reveals to the Supplier’s reasonable satisfaction that the Goods:-    are not defective, the Customer shall re-imburse the Installer for all fees incurred in collection, evaluation, provision of substitute Goods, and delivery.    are defective, the Installer shall notify the Customer, and if the defect was found:-

(a)          not to have been due to any of the circumstances set out in clause 5.3.1(iv) above, then the Customer shall be entitled to elect to request repair or replacement of the Goods, or refund for the Goods at the Installer’s expense;

(b)          to have been due to any of the circumstances set out in clause 5.3.1(iv) above, then the Customer shall not be entitled to replacement or repair of, or refund for, the Goods at the Installer’s expense. Any repair or replacement in these circumstances shall be at the Customer’s full expense, and further, the Customer shall re-imburse the Installer for all costs associated with the provision of the substitute Goods. 

5.4.    Defective System and System-Related Issues

5.4.1.    If, within a period of 5 (five) years from the date of installation of the System, the installed System appears not to function properly, the Customer shall notify the Installer in writing to request a callout by the Installer to inspect the System. If the inspection reveals that the System:-    is defective, the Installer shall repair same at its own expense and the Customer shall not be charged a callout fee;    is not defective, the Installer shall be entitled to charge a callout fee, as well as any additional expenses for labour and materials as may be applicable.

5.4.2.    Upon expiry of the forementioned 5 (five) year period, all callouts shall be charged for in full.

5.5.    To the maximum extent permissible by law, the Installer shall not be liable in any way whatsoever for any failures, defects or shortcomings of any nature that may at any point in time arise in, or from the use of, such Goods and Services or from any events listed at clause 5.3.1(iv) above, and the Customer indemnifies and holds the Installer harmless from and against any loss, damages, claims, actions or expenses thereby incurred.

5.6.    Without derogating from the subclauses above in this clause, third party warranties may vary from product to product, and it is the responsibility of the Customer to consult the applicable product documentation for specific warranty information. In addition, the Customer acknowledges that certain Installer’s or Suppliers’ warranties may limit or void the remedies they offer if:- (i) unauthorised persons perform support services on the Goods; or (ii) the Customer does not have a valid COC in place in respect of all non-System related installations already in place at the Premises.

5.7.    The Installer shall not be liable towards the Customer or any other person for any loss or damage of any nature whatsoever and howsoever arising, including but not limited to special, indirect or consequential damages, whether based upon inter alia lost goodwill, loss of profits, loss of revenue, loss of investments, difficulties or on account of any cause whatsoever, except to the extent such loss is due to the wilful misconduct or gross negligence of the Installer, and then only in respect of direct damages. The Customer indemnifies the Installer, its associated companies, its personnel, officers, employees, agents or subcontractors or their employees, and holds them harmless from any and all such claims, demands, liabilities, suits, losses, costs or expenses.


6.1.    Risk in and to the Goods shall pass to the Customer upon the physical delivery and the installation thereof at the Customer’s Premises. Ownership shall remain with the Installer until such time as the Customer has made full payment of the Price, at which point ownership will pass to the Customer. The Customer acknowledges that if it fails to make due payment, the Installer may repossess the Goods, and the Customer shall be liable for all costs associated with the initial delivery, installation, as well as de-installation, collection and repossession of such Goods, together with any damages thereby incurred.


7.1.    The Agreement is the sole record of the agreement between the Parties and may only be varied or waived:- (i) if amendments are desired by the Customer, in a written, signed document between the Customer and the Installer; or (ii) if amendments are desired by the Installer, in terms of clause 21.3 below.

7.2.    Wherever there is a conflict between the provisions of this Agreement and/or any other alleged agreement between the Parties, then the provisions of this Agreement shall supersede those of such other agreement.

7.3.    No undertaking, representation, term, or condition relating to the subject matter of this Agreement not incorporated in this Agreementand/or any Job Card shall be binding on either of the Parties. 

7.4.    The Parties agree that the Installer is an independent contracting party and that the Agreement does not constitute a contract of agency, representation, employment, or partnership between the Customer and the Installer. The Installer shall not incur any liability whatsoever for or on behalf of the Customer. 


8.1.    The Customer warrants that all information provided to the Installer, including specifications, quantities, delivery addresses, and any other relevant details, is accurate, complete, and up-to-date.

8.2.    The Customer warrants that it will respect and not infringe upon the Installer’s or any other party’s Intellectual Property Rights, and that it will not use, reproduce, modify, or distribute the Installer’s intellectual property without prior written consent, and hereby indemnifies and holds harmless the Installer against any loss, damages or expense sustained by the Installer as a consequence of any breach of this warranty. 

8.3.    The Installer warrants that (a) the Services will be rendered in an efficient, workmanlike, prompt, professional and safe manner, in accordance with good industry practice and (b) the Installer shall exercise that degree of skill, care and diligence which could reasonably and ordinarily be expected from a skilled and experienced operator complying with all applicable laws, engaged in the same or a similar type of undertaking.


The Customer shall 

9.1.    provide the Installer with accurate, complete, and up-to-date information necessary for the purposes of quoting Prices and the provision of Goods or Services. This includes, but is not limited to, specifications, quantities, delivery addresses, and any other relevant details required for the execution of the Agreement;

9.2.    make timely payments to the Installer in accordance with this Agreement and specified payment due dates. The Customer shall ensure that all payments are made in the correct currency, into the correct bank account, and in the manner agreed upon between the Parties;

9.3.    cooperate with the Installer, providing any necessary assistance, information, or access required for the Installer to fulfill their obligations under the Agreement. The Customer shall maintain open and timely communication with the Installer to address any concerns, issues, or changes that may arise;

9.4.      comply with all applicable laws including relevant statutes, ordinances, by-laws and regulations having any bearing on the Agreement and will obtain all necessary licenses, permits and approvals that it requires to perform its obligations.

10.   WIFI

10.1.  The Customer understands and acknowledges that the dongle will only connect to WiFi with a 2.4GHz bandwidth.  The Customer must ensure that the inverter(s) can be installed sufficiently close to a WiFi signal or other internet service signal.  This includes the Customer’s responsibility to provide a WiFi range extender to accommodate the possible loss of signal. Should the dongle(s) fail for whatsoever reason to connect, or should the inverter’s data not connect to the Customer’s Wifi or other internet service signal, the Installer shall accept no liability therefor. 


11.1.  The Installer endeavours to meet the agreed installation date(s) as specified in the Job Card or invoice. However, the Customer understand and acknowledges that the installation date(s) shall not be deemed as material terms of the Agreement and may be subject to variation. The agreed-upon installation time is an estimate based on the information available at the time of entering into the Agreement. The Installer shall make reasonable efforts to promptly notify the Customer of any anticipated delays or changes to the installation schedule, and the Installer will take all reasonable steps to mitigate any delays and complete the installation within a reasonable timeframe, subject to unforeseen circumstances or factors beyond its control, including but not limited to loadshedding or other event of Force Majeure.

11.2.  The Customer shall, at their sole expense, be responsible for providing all necessary power required for the on-site installation by the Installer. 

11.3.  The Installer, its agents, employees and representatives will exercise reasonable care and caution during the installation of all Goods and shall make all make commercially reasonable efforts to prevent any damage to the Customer’s Premises. However, the Installer shall not be held liable for any damage caused to the Customer’s property during the installation process, unless such damage is proven to be caused by the wilful misconduct or gross negligence of the Installer or its agents, employees and representatives. The Customer assumes the responsibility for adequately protecting their property and possessions during the installation process.

11.4.  The Installer reserves the right to increase the Price commensurately with any supplementary input expenses that may be incurred as a result of installation delays due to unfavourable Premises conditions caused by any act or omission of the Customer. 

11.5.  In the event that the Installer fails to adhere to the proposed installation date(s), such failure shall neither entitle the Customer to cancel the Job Card nor this Agreement, nor will the Customer be relieved from the strict performance of its obligations under the Agreement. The Customer agrees to provide reasonable flexibility and cooperation to the Installer to reschedule the installation without unreasonable delay. The Customer understands and acknowledges that any delays in the installation process shall not constitute a breach of the agreement by the Installer, and the Customer shall not be entitled to any compensation or remedies solely based on such delays, except as otherwise provided for in the Agreement.


12.1.  The Customer acknowledges and understands that the System is designed by the Installer according to the information provided to it by the Customer. The Installer shall not be liable in any manner whatsoever if the System fails to accommodate the Customer’s exact needs, and the Customer hereby indemnifies the Installer, its officers, directors, employees, agents, and affiliates, and holds them harmless against any loss arising from such failure.

12.2.  The Customer agrees to indemnify and hold the Installer, its officers, directors, employees, agents, and affiliates, harmless from any claims, losses, damages, liabilities, or expenses (including indirect, special and consequential damages, reasonable attorney’s fees and costs) arising out of or related to the Customer’s breach of its obligations under the Agreement. This indemnification applies to any third-party claims as well.

12.3.  The Installer shall promptly notify the Customer in writing of any claim or action for which indemnification is sought and the Customer shall provide all necessary cooperation and assistance in the defense of such claim or action. The Installer reserves the right to control the defense and settlement of any such claim or action, with the Customer’s reasonable cooperation.

12.4.  These indemnities shall survive termination of this Agreement or any Job Card.


13.1.  The Installer’s Goods, Services and Systems are not intended to constitute legal or financial advice or advice of any other kind. The accuracy, completeness, adequacy or currency of the Installer’s Goods, Services and Systems and any other information provided is not warranted or guaranteed. The Customer’s use of the Installer’s Goods, Services and Systems or any other information provided by the Installer is at the Customer’s own risk.


14.1.  The Installer takes all reasonable measures to protect the Customer’s privacy. For more information, please refer to the Installer’s Privacy Policy available at https://repower-sa.com/solar-article/ and https://repower-sa.com/ which is incorporated by reference.

14.2.  The Parties shall at all times during the performance of their obligations in terms of these this Agreement and after termination ensure that (a) no Personal Information collected from any person during the supply of the Goods/Service is sold, disclosed, commercially exploited, or used in any way other than as expressly authorised by the other Party and (b) ensure that it Processes Personal Information for only the express purpose for which it was obtained. 

14.3.  The Customer consents to the collection and processing of its Personal Information (including personal information contained in electronic communications) by the Installer for the purposes of implementing this Agreement and facilitating the supply of Goods and/or Services. The Customer authorises the Installer  to take all commercially-reasonable measures to confirm the Customer’s identity and to examine the Customer’s background with respect its ability to meet its obligations to the Installer. Reasonable measures will include but are not limited to the following: (i) on an ongoing basis, to request and obtain the Customer’s Personal Information, which may be available from credit bureaus to assess Customer’s credit history and credit rating; (ii) with credit bureaus, to provide and receiveon a regular basis, credit information concerning the Customer.


15.1.  For the purpose of this clause, “Improvements” means enhancements, developments, adaptations and/or modifications made to the pre-existing Intellectual Property owned by the Installer prior to the commencement date of this Agreement.

15.2.  Any and all Intellectual Property Rights owned, developed, or acquired by a Party prior to this Agreement coming into effect shall remain the sole and exclusive property of the Party who is the lawful proprietor thereof and any and all rights of the Parties in terms of this Agreement shall be subject to the other Party’s Intellectual Property Rights. Unless otherwise specifically authorised in this Agreement or in writing by a Party and then only to the extent so authorised, the other Party shall have no right to use the Party’s Intellectual Property Rights in any manner.

15.3.  Any intellectual property made, created, or discovered by the Customer in the course and scope of this Agreement in connection with or relating to the business of the Installer, or any Improvements to the intellectual property of the Installer, shall be deemed to belong, and is hereby irrevocably assigned, to the Installer.

15.4.  In respect of the Improvements contemplated at clause 15.3 above, the Customer hereby undertakes to assist the Installer in taking assignment of and applying for the registration, where relevant, of such inventions, designs, trade marks, copyrighted works, or other intellectual property in the name of the Installer only. 

15.5.  To the extent that there are any components of the Customer’s Intellectual Property Rights included in the Services, Goods or Systems, the Customer herewith unconditionally and irrevocably, grants to the Installer, a royalty-free, worldwide, perpetual, non-exclusive, non-transferable license to use such Intellectual Property solely in connection with such Services, Goods, or Systems.


16.1.  Each Party agrees to treat as strictly confidential the Confidential Information of the other Party and not to divulge any information relating thereto to any third party, agent or employee without the prior written consent of the other Party, save as is required by law. 

16.2.  The Parties must ensure that all their employees and/or representatives having access to the Personal Information are bound by appropriate and enforceable obligations of confidentiality. The Parties will limit access to Personal Information, to persons who have executed the appropriate confidentiality agreements, or persons who, by virtue of their office, are obliged to confidentiality

16.3.  The provisions of this clause will survive the termination of this Agreement. 

17.   BREACH

17.1.  In the event of either Party breaching any of its obligations under the Agreement, and such Party failing to remedy such breach within a period of ten (10) days of receipt of written  notice from the aggrieved Party calling upon it to do so, the aggrieved Party shall be entitled without further notice to (a) cancel the Agreement and/or cancel the Job Card and (b) claim specific performance, in either event without prejudice to the aggrieved Party’s rights to claim damages or to enforce any other remedy to which it may be entitled whether in terms of the Agreement or in law. 

17.2.  In addition either Party shall be entitled to cancel the Agreement and/ or any Job Card forthwith if: (a) the other Party is either provisionally or finally wound-up/sequestrated or seeks to make a compromise with its creditors; or (b) the other Party applies for deregistration or is deregistered in terms of sections 81 to 83 of the Companies Act, No. 71 of 2008 or section 26 of the Close Corporations Act 69 of 1984; or (c) any business rescue proceedings are commenced in respect of the other Party in terms of Chapter 6 of the Companies Act No. 71 of 2008; or (d) the other Party is provisionally or finally liquidated, is placed under judicial management or becomes financially distressed; or (e) the other Party commits a breach of the Agreement which cannot be rectified; or (f) during the course of the Agreement, the other Party contravenes the provisions of any applicable law. 

17.3.  The Customer shall be liable for any and all legal costs incurred by the Installer in enforcing its rights under this Agreement, including, but not limited to collection commission and fees and disbursements, as well as legal costs on an attorney-own client scale, in respect to any claims that the Installer may have against the Customer or in the case of any unsuccessful claims by the Customer against the Installer.


18.1.  Should any Party be prevented by reason of a Force Majeure Event from performing its obligations in terms hereof (excluding the obligation of a Party to make payment), then such failure shall not be regarded as a breach of its obligations in terms hereof provided that: (a) the Party hereto subject to a Force Majeure Event shall give prompt written notice to the other Party hereto of the nature and estimated duration of the Force Majeure Event concerned; (b) the Parties hereto shall co-operate and collaborate together and use all reasonable efforts to overcome the Force Majeure Event concerned and/or nullify its effect; and (c) any suspension of performance within the provisions of the above shall be limited to the period during which such inability shall exist and the period of this Agreement shall be interrupted by the period of such suspension. 

18.2.  If the aforementioned inability substantially or permanently prevents the continued performance by either Party of its obligations in terms of this Agreement for a period exceeding 10 (Ten) consecutive calendar days, then either Party shall be entitled, by giving notice in writing, to terminate this Agreement without penalty in respect of any of its obligations still to be performed hereunder. This shall be without prejudice to the rights and obligations accruing to the Parties prior to the Force Majeure Event.


19.1.  The Customer nominates as its domicilium citandi et executandi its registered address (if a juristic entity), or the physical address or its Premises as stipulated on any applicable Job Card or invoice (if a juristic entity or natural person), for service upon it of all processes in connection with any claim arising from the Agreement. The Installer nominates as its domicilium citandi et executandi its address as stipulated on the first page of this Agreement for service upon it of all processes in connection with any claim arising out of the Agreement. 

19.2.  All notices and communications under the Agreement shall be given in English and in writing. For the purposes of the Agreement, “writing” means e-mails that have been acknowledged by the recipient with proof of transmission or letters sent by courier with proof of delivery. Oral agreements, notices or instructions are not binding on either Party. 

19.3.  Either Party may change such address on written notice to the other party provided that the new domicilium is within the Republic of South Africa and consists of, or includes, a physical address at which process can be served. 

19.4.  Notwithstanding anything to the contrary herein contained, a written notice or communication actually received by either Party shall be an adequate written notice or communication, notwithstanding that it was not sent to or delivered at the Party’s chosen domicilium.


20.1.  The Customer shall not, without the prior written consent of the Installer, (a) sub-contract any of its obligations or (b) cede or assign any of its rights or obligations in terms of this Agreement. 

20.2.  The Installer shall be entitled, without prior consent of the Customer, to (a) sub-contract any of its obligations or (b) cede or assign any of its rights or obligations in terms of this Agreement. Notwithstanding any such consent, the Installer shall at all times be liable for the acts or omissions of its employees, agents, sub-contractors, cessionaries, assigns or any other associated party utilised by it, as if they had been acts or omissions of the Installer. 


21.1.  This Agreement and any disputes arising in relation thereto shall be governed by the laws of the Republic of South Africa. 

21.2.  The Parties hereby consent and submit to the non-exclusive jurisdiction of the High Court of South Africa.

21.3.  The Agreement is the sole record of the agreement between the Parties and no other warranty, undertaking, variation or waiver is valid, unless amended according to the remainder of this clause. The Installer may, at its sole discretion, modify this Agreement at any time. To the extent that the terms of an active Job Card conflict with such modified terms of this Agreement, the terms of the Job Card shall prevail. For the purposes of this clause, an “active Job Card” means a Job Card that has already been issued by the Customer and signed by the Installer. Any new quote or Job Card issued thereafter shall be governed by the modified terms of this Agreement. By continuing to use the Installer’s Services and/or order the Goods, the Customer agrees to such modifications. This Agreement was last modified on 12 June 2023.

21.4.  No failure or neglect by a Party to exercise any rights hereunder or to insist upon strict compliance with or performance of another Party’s obligations under the Agreement, shall constitute a waiver of the provisions of the Agreement and a Party may at any time require strict compliance with the provisions of the Agreement. 

21.5.  No indulgences or extensions of time or latitude which one of the Parties may allow to the other Party shall constitute a waiver by that Party of any of its rights, and it shall not thereby be prevented from exercising any of its rights which may have arisen in the past or may arise in the future. 

21.6.  Each of the provisions of the Agreement shall be considered as separate terms and conditions. In the event that the Agreement is affected by any legislation or any amendment thereto, or if the provisions herein contained are by virtue of such legislation or otherwise held to be illegal, invalid or unenforceable, then any such provisions shall be ineffective only to the extent of the illegality, invalidity or unenforceability and each of the remaining provisions hereof shall remain in full force and effect as if such illegal, invalid or unenforceable provision was not a part hereof.

21.7.  The Customer acknowledges and confirms that it has read and fully understood the provisions set forth in this Agreement. By engaging in any business transaction with the Installer, the Customer explicitly signifies its understanding and acceptance of the provisions specified herein.

21.8.  By using ordering the Goods and Services, the Customer warrant that it has the appropriate and necessary authority to do so and to bind any person which it purports to be authorised to represent, to the terms set out herein. Any person who, on behalf of the Customer, signs an official Job Card warrants that they have the appropriate and necessary authority to do so and to bind the Customer to the terms set out herein, and the Customer shall be liable to the Installer to the fullest extent of this Agreement.

Terms Of Use Of Our Websites

1.   Application of these Terms of Use

1.1.          These Websites enables you to explore our solar installation solutions and can be accessed at https://repower-sa.com/need-solar/  or https://repower-sa.com/solar-article/ or any website related to the repower-sa.com domain (the “Websites”) and is owned and operated by Repower (Pty) Limited (registration number: 2021/774522/07) (“Repower SA””, “we”, “us” and “our”).

1.2.          These Websites Terms of Use including any additional document incorporated by reference (“Terms of Use”) govern the use of the Websites.

1.3.          You”, “your” or “user” refers to the person using this Websites within the meaning of clause 1.4 below.

1.4.          These Terms of Use are binding and enforceable against every person that accesses, uses views, refers to, or submits contents to, the Websites (individually and collectively referred to as “use”) and the information, content, or services available on or through this Websites (“the Website Content”). By using the Websites, you acknowledge that you have read and agree to be bound by these Terms of Use unconditionally.

1.5.          By using the Websites, you warrant that you are 18 (eighteen) years of age or older and of full legal capacity. If you are under the age of 18 (eighteen) or if you are not legally permitted to enter into a binding agreement, then you may use the Websites only with the involvement and supervision of your parent or legal guardian. If your parent or legal guardian supervises you and gives his/her consent, then such person agrees to be bound to these Terms of Use and to be liable and responsible for you and all your obligations under these Terms of Use.

1.6.          If there is any provision in these Terms of Use that you do not understand, it is your responsibility to ask Repower SA to explain it to you before you accept the Terms of Use or continue using the Websites.

2.   Important Notice

2.1           Please note that there are various exclusions of our liability under these Terms of Use. As such, please take care to familiarize yourself with these Terms of Use, in particular, those clauses that are in bold. Your attention is drawn to these Terms of Use because they are important and should be carefully noted.

2.2           Nothing in these Terms of Use is intended or must be understood to unlawfully restrict, limit or avoid any right or obligation, as the case may be, created for either you or Repower SA in terms of any applicable law.

3.   Prohibitions while using this Websites

3.1.          You agree that you will not in any way use any device, software or other instrument to tamper or interfere, or attempt to tamper or interfere, with the proper working of the Websites, which includes transmitting or attempting to transmit any viruses or codes of a destructive nature.

3.2.          In addition, you agree that you will not in any way us monitor, copy, distribute, publish, print, post, adapt, translate, reverse-engineer, or modify the Websites or the information contained herein, without the prior written consent from an authorised Repower SA representative.

3.3.          You may not use another person’s details without their permission or impersonate another person when using the Websites.

3.4.          You may not use the Websites to distribute material which is defamatory, offensive, abusive, insulting, harmful, disparaging, intimidating, discriminatory, contains or constitutes hate speech or is otherwise unlawful.

3.5.          You may not in any way display, alter, obscure, publish, copy, print, post or otherwise use the Websites and/or the information contained therein without the express prior written consent of an authorised Repower SA representative.

3.6.          You may not remove any copyright, trade mark or other proprietary rights notices contained in, or on, the Websites.

3.7.          You may not use this Websites for any illegal or unauthorised purpose, nor may you, while using these Websites, violate any applicable laws, by-laws, regulations, standards, codes and or other rules, nor may you violate any third party’s rights in any way.

3.8.          You may not access or attempt to access via automated or unauthorised means, interfere with, disrupt or attempt to monitor, override access or circumvent security measures for, the Websites, including via robots, spiders and other electronic methods.

3.9.          You acknowledge and understand that you are responsible for any actions required to access or use the Websites, and/or costs associated with your access to, or use of, the Websites, including internet access fees. We do not guarantee that the Website will function on all hardware or devices.

3.10.       You may not use the Websites other than in accordance with these Terms of Use.

3.11.       You may not attempt any of the above acts or engage or permit another person to do any of the above acts. 

4.   Warranties

4.1.          You represent and warrant that any all information you provide in connection with the use of the Websites:

4.1.1.      shall not infringe or violate any third party rights, including without limitation any intellectual property, privacy and publicity rights;

4.1.2.      is true, accurate, complete and up-to-date; 

4.1.3.      is in compliance with all applicable laws, rules and regulations and self-regulatory guidelines and requirements, including without limitation laws on privacy and data security, unsolicited messaging, unfair or deceptive practices;

4.1.4.      has all necessary consents, approvals or other authorizations or permissions for use, and is in compliance with applicable privacy policies and third-party terms and conditions; and

4.1.5.      does NOT contain any personally identifiable information or persistent identifiers from individuals under the age of 18.

5.   Errors

5.1.          We shall take all reasonable efforts to accurately reflect the description, colours, images, availability, purchase price and delivery charges of the solar installation solutions on the Websites. However, should there be any errors of whatsoever nature on the Websites (which are not due to the gross negligence or wilful misconduct of Repower SA, its employees, agents or authorised representatives), we shall not be liable for any loss, claim or expense relating to a transaction based on any such error. 

5.2.          Repower SA shall not be bound by any incorrect information displayed on any third-party websites.

5.3.          The Websites may be subject to malfunctions and delays inherent in the use of the internet and electronic communications, which we cannot take responsibility for. You are encouraged to contact us to report any possible malfunctions or errors on the Websites by emailing info@repower-sa.com.

5.4.          We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information if any information is inaccurate at any time without prior notice.

5.5.          We cannot guarantee that your computer monitor’s display of any colour will be accurate.

6.   Privacy policy

6.1.          We take all reasonable measures to protect your privacy. For more information, please refer to our Privacy Policy, which is incorporated by reference.

6.2.          You agree to notify Repower SA immediately upon becoming aware of, or reasonably suspecting, any unauthorised access to, or use of, your personal information and to take reasonable steps to mitigate any resultant loss or harm.

7.   Electronic communications

7.1.          When you visit the Websites, submit any personal information as defined in the Protection of Personal Information Act (including your name, contact number and/or email address) or send emails to us, you consent to receiving communications from us in accordance with our Privacy Policy.

7.2.          You agree that we and our third-party sellers (via us) may send you commercial electronic messages and tailored advertising (which includes marketing communications advertising goods and services) via various channels and media (including by email, SMS, and phone) where you have not opted out as set out in our Privacy Policy.

8.   Intellectual Property

8.1.          The contents of the Websites, including any material, information, data, software, icons, text, graphics, lay-outs, images, sound clips, advertisements, video clips, trade names, logos, trade-marks, designs and service marks (whether registered or unregistered) which are displayed on or incorporated in our Websites (“Website Content”) are protected by law, including but not limited to copyright and trade mark law. The Website Content is the property of Repower SA, its advertisers and/or sponsors and/or is licensed to Repower SA.

8.2.          You will not acquire any right, title or interest in or to the Websites or the Website Content.

8.3.          Any use, distribution or reproduction of the Website Content is prohibited unless expressly authorised in terms of these Terms of Use or otherwise provided for in law. 

8.4.          Where any of the Websites Content has been licensed to Repower SA or belongs to any third party, your rights of use will also be subject to any terms and conditions which that licensor or third party imposes from time to time, and you agree to comply with such third-party terms and conditions.

8.5.          If you provide feedback, request features, changes or tools, or otherwise provide comments relating to our Websites or to our goods and services or provide suggestions or ideas for improving the Websites, goods and services (“Feedback”), such Feedback will be fully assigned to us without any obligation for separate compensation, and we shall own all rights, title and interest to the Feedback and may, in our own discretion, elect to incorporate the Feedback into our goods and services.

8.6.          By submitting any content to us, you thereby grant to us a non-exclusive, transferable, sub-licensable, royalty-free, and worldwide license to host, use, adapt, distribute, modify, run, copy, publicly perform or display, translate, and create derivative works of your content. This means, for example, that if you share a testimonial on our Websites or any other platform, you give us permission to store, copy, display, and share it with others. This license will end when your content is deleted from our systems.

9.   Third party Websites

9.1.          Our Websites may contain links or references to other websites (“Third Party Websites”) which are outside of our control, including those of advertisers. These Terms of Use do not apply to those Third-Party Websites and Repower SA is not responsible for the practices and/or privacy policies of those Third-Party Websites or the “cookies” that those sites may use.

9.2.          We make no representations or warranties in respect of Third-Party Websites, and further, such links do not indicate, expressly or impliedly, that we endorse the Third-Party Website or the products or services that are provided on such websites.

9.3.          Repower SA shall not be bound by any incorrect information displayed on any Third-Party Websites.

9.4.          Notwithstanding the fact that the Websites may refer to or provide links to Third Party Websites, your use of such Third Party Websites is entirely at your own risk and we are not responsible for any loss, expense, claim or damage, whether direct, indirect or consequential, arising from your use of such Third Party Websites or your reliance on any information contained thereon.

10.Availability and termination

10.1.       We will use reasonable endeavours to maintain the availability of the Websites, except during scheduled maintenance periods, and we are entitled to discontinue providing the Websites or any part thereof with or without notice to you.

10.2.       Repower SA may in its sole discretion terminate, suspend and modify the Websites, with or without notice to you. You agree that Repower SA will not be liable to you in the event that it chooses to suspend, modify or terminate these Websites.

10.3.       You also acknowledge that our Websites may be interrupted for reasons beyond our control.

10.4.       If you fail to comply with your obligations under these Terms of Use, this may (in our sole discretion with or without notice to you) lead to a suspension and/or termination of your access to the Websites without any prejudice to any claims for damages or otherwise that we may have against you.

10.5.       Repower SA  is entitled, for purposes of preventing suspected fraud and/or where it suspects that you are abusing the Websites, to blacklist you on its database (including suspending or terminating your access to the Websites), refuse to offer its goods and services to you as set out in its Terms and Conditions, and/or to cancel any job card concluded between you and Repower SA, in whole or in part, on notice to you. Repower SA accepts no liability which may arise as a result of such blacklisting and/or refusal to process any job card. 

10.6.       At any time, you may choose to stop using the Websites, with or without notice to Repower SA.

11.Disclaimers, Indemnities and Limitation of Liability

11.1.       Whilst Repower SA takes reasonable measures to ensure that the content of the Websites is accurate and complete, Repower SA makes no representations or warranties, whether express or implied, as to the quality, timeliness, operation, integrity, availability or functionality of the Websites or as to the accuracy, completeness or reliability of any information on the Websites. If any such representations or warranties are made by Repower SA ’s representatives, Repower SA shall not be bound thereby.


11.3.       The Websites itself and all information provided on the Websites is provided “as is” without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, completeness, or non-infringement, to the extent permitted in law.

11.4.       Any views or statements made or expressed on the Websites are not necessarily the views of Repower SA, its directors, employees and/or agents.

11.5.       In addition to the disclaimers contained elsewhere in these Terms of Use, Repower SA  makes no warranty or representation, whether express or implied, that the information or files available on the Websites are free of viruses, spyware, malware, trojans, destructive materials or any other data or code which is able to corrupt, destroy, compromise, disrupt, disable, harm, jeopardise or otherwise impede in any manner the operation, stability, security functionality or content of your computer system, computer network, hardware or software in any way. You accept all risk associated with the existence of such viruses, destructive materials or any other data or code which is able to corrupt, compromise, jeopardise, disrupt, disable, harm or otherwise impede in any manner the operation or content of a computer system, computer network, any handset or mobile device, or your hardware or software, save where such risks arise due to the gross negligence or wilful misconduct of Repower SA , its employees, agents or authorised representatives.

11.6.      We are entitled, subject to all appliable laws, to take whatever action we deem necessary and reasonable to preserve the integrity, security and reliability of our Websites.


12.Governing law and jurisdiction 

12.1.       These Terms of Use shall be governed and determined in accordance with the laws of the Republic of South Africa.

12.2.       In the event of any dispute arising between you and Repower SA, you hereby consent to the non-exclusive jurisdiction of the High Court of the Republic of South Africa, notwithstanding that the quantum in the action or proceedings may otherwise fall below the monetary jurisdiction of that court.

13.Amendment of these Terms of Use

13.1.       Repower SA may, in its sole discretion, amend any of these Terms of Use at any time without notice to you. 

13.2.       It is your responsibility to regularly check these Terms of Use. 

13.3.       Such change will only apply to your use of these Websites after the change is displayed on the Websites. If you use the Websites after such amended Terms of Use have been displayed on the Websites, you will be deemed to have accepted such changes.


14.1.       Repower SA hereby selects 41 De Wet Street, Krugersdorp North Gauteng, 1739, as its address for the service of all formal notices and legal processes in connection with these Terms of Use (“legal address”). Repower SA may change this address from time to time by updating these Terms of Use.

14.2.       You hereby select the delivery address specified with your job card as your legal address, but you may change it to any other physical address by giving Repower SA not less than 7 calendar days’ notice in writing, provided that the new address is within the Republic of South Africa and consists of, or includes, a physical address at which process can be served. 

14.3.       Any notice of other communication to be given to any of the Parties shall be valid and effective only if it is given in writing. It shall be competent to give notice by email.

14.4.       Notices must be sent either by hand, courier or email. All notices:-

14.4.1.          delivered by hand to a responsible person during ordinary business hours at the other Party’s legal address, shall be deemed to have been received (unless the contrary is proved) on the day of delivery; 

14.4.2.          delivered by courier to a responsible person during ordinary business hours at the other Party’s delivery address, shall be deemed to have been received (unless the contrary is proved) on the day of delivery;

14.4.3.          sent by email to the other Party’s chosen email address, shall be deemed to have been received (unless the contrary is proved) on the date dispatched if it is transmitted between 08h00 to 17h00, or the next business day, if it is transmitted outside these hours. ALL EMAIL COMMUNICATIONS FROM YOU TO US MUST MAKE USE OF THE “READ RECEIPT” FUNCTION to serve as proof that an email has been received.

14.5.       Notwithstanding anything to the contrary herein contained, a written notice or communication actually received by either party shall be an adequate written notice or communication, notwithstanding that it was not sent to or delivered at the party’s chosen legal address.


15.1.       For the purposes of the ECT Act, Repower SA ’s information is as follows, which should be read in conjunction with its Terms and Conditions and Privacy Policy contained on the Websites:

Full name: Repower SA Online (Pty) Ltd, a private company registered in South Africa with registration number 2021/774522/07;

Main business: Installation of, and consultations in respect of, solar power solutions 

Physical address for receipt of legal service (also postal and street address)41 De Wet Street, Krugersdorp North Gauteng, 1739, (marked for attention: Ruben Botha)

Office bearers: Ruben Botha

Phone number: 010 824 4086

Email addressruben@repower-sa.com  


16.1.       If you have a complaint or require further information, please feel free to contact us at info@repower-sa.com


17.1.       Headings used in these Terms of Use are for convenience only and will not limit or otherwise affect these Terms of Use.

17.2.       Repower SA may, in its sole discretion, at any time and for any reason and without prior written notice, suspend or terminate the operation of the Websites or the user’s right to use the Websites or any of its contents subject to us processing any orders then already made by you. 

17.3.       If in our sole judgment, you breach, or we suspect that you breach any provision of these Terms of Use, we may also terminate your use of the Websites without notice and you will remain liable for all amounts due up to and including the date of termination.

17.4.       You may not cede, assign or otherwise transfer your rights and obligations in terms of these Terms of Use to any third party.

17.5.       Any ambiguities in the interpretation of these Terms of Use shall not be construed against the drafting party.

17.6.       No indulgence, leniency, or extension of time which Repower SA may grant or show to you, shall in any way prejudice our rights in terms of these Terms of Use. 

17.7.       If any provision or part of a provision of these Terms of Use is rendered void, illegal or unenforceable in any respect such provision shall be severable and the validity, legality, and enforceability of the remaining provisions shall remain in full force and effect. 

17.8.       These Terms of Use, together with our Privacy Policy, Terms and Conditions, and any applicable job card contain the whole agreement between you and Repower SA and no other warranty, undertaking, variation or waiver is valid, unless agreed to and reduced to writing between the parties.

Privacy Policy

Last updated: June 2023




What is this Privacy Policy for?

This Privacy Policy is for our websites, https://repower-sa.com/solar-article/ and https://repower-sa.com/ owned by Repower SA (Pty) Limited (Registration No. 2021/774522/07), having its principal place of business at 11 Begin St, Krugersdorp North, South Africa.

This Privacy Policy sets out the different areas where user privacy is concerned and outlines the obligations and requirements of the users, the website and website owners. Please read this Privacy Policy to understand how your information will be collected, used, processed, stored, disclosed, protected, or otherwise handled, and further to understand the choices and rights that you as the Data Subject have with respect to your Personal Information.

This Privacy Policy complies with, and facilitates the obligations required under, the European Commission’s General Data Protection Regulation, 2016/679 and the South African Protection of Personal Information Act No. 4 of 2013, as amended.

1.     Key Definitions

1.1.             Consent whether expressed orally or in writing, or implied from the conduct of the consenting party, refers to voluntary agreement to some act, practice or purpose of which a consenting party has knowledge; 

1.2.             Data Subject refers to the person (natural or juristic, where applicable) to whom the Personal Information relates;

1.3.             GDPR means the European Commission’s General Data Protection Regulation, 2016/679;

1.4.             Minor refers to a person under the age of 18 (Eighteen) and/or a person who is unable to appreciate the contents of this Policy;

1.5.             Operator refers to a person who Processes Personal Information for a Responsible Party in terms of a contract or mandate, without coming under the direct authority of that party;

1.6.             Our’, ‘us’, ‘we’ or ‘company’ refers to Repower SA (Pty) Limited (“Repower SA”);

1.7.             Personal Information refers to information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person. Such information can be used on its own or with other information to identify, contact, or locate a single person or juristic entity, or to identify an individual in context. For the purposes of this Privacy Policy, Personal Information will be understood in accordance with the definition provided in POPIA;

1.8.             POPIA means Protection of Personal Information Act 4 of 2013, as amended from time to time;

1.9.             Process includes collecting, receiving, recording, organising, collating, storing, updating, modifying, retrieving, altering, consulting or using, disseminating, distributing or making available and merging, linking, blocking, degrading, erasing, or destroying Personal Information. Processing of Personal Information is also performed to comply with applicable laws;

1.10.          Responsible Party refers to a natural and legal person, public authority, agency or other body which, alone or jointly, with others, determines the purposes and means of the Processing of Personal Information;

1.11.          You refers to all prospective, present and past Repower SA stakeholders to which this Privacy Policy applies, including, but not limited to:-

1.11.1.          Visitors/ users of our websites at https://repower-sa.com/solar-article/ and/ or https://repower-sa.com/;

1.11.2.          employees (including permanent or temporary employees or contractors);

1.11.3.          clients/ customers or prospective clients/ customers;

1.11.4.          third parties; and

1.11.5.          investors.

2.     Introduction 

2.1.             Personal Information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your Personal Information from being dealt with in any way that is inconsistent with applicable privacy laws in South Africa. 

2.2.             In adopting this Privacy Policy, we wish to balance our legitimate business interests and your reasonable expectation of privacy. Accordingly, we will take appropriate and reasonable technical and organisational steps to prevent unauthorised access to, or disclosure of, your Personal Information.

2.3.             By continuing to use this website you agree that we may “collect, collate, Process and/or store” your Personal Information (as defined in POPIA) for, amongst other things:-

2.3.1.            the purposes of providing you with access to the websites and the website content; and 

2.3.2.            any of the purposes provided for herein.

2.4.             Copies of correspondence sent from our websites that may contain Personal Information are stored as archives for record-keeping and back-up purposes only.

2.5.             Where there are reasonable grounds to believe that your Personal Information has been accessed or acquired by any unauthorised person, we will notify the relevant regulator and you, unless a public body responsible for detection, prevention or investigation of offences or the relevant regulator informs us that notifying you will impede a criminal investigation. 

2.6.             When we notify you that your Personal Information has been accessed or acquired, we will provide you with sufficient information to allow you to take protective measures against the potential consequences of the compromise.

2.7.             We reserve the right to modify, add or remove certain sections of this Privacy Policy and we encourage you to visit this Policy on a continuous basis to familiarise yourself with this Policy.

3.     When will we process your Personal Information

3.1.             While visiting our websites, you may be requested to provide certain Personal Information in order to enable you to take full advantage of our services, which identifies you as an individual (including, but not limited to, your name and contact details). Such information may be collected in the following instances:

3.1.1.            on registration and/or logging on to our portal, we will collect information about your online identifiers including your username and password to authenticate your access into the system (registration is completely optional. Registration may include submitting your name, email address, address, telephone numbers, option on receiving updates and promotional material and other information. You may access this information at any time by logging in and going to your account); 

3.1.2.            when you submit an enquiry form, we may request mandatory identifying information (including your name, email address and phone number);

3.1.3.            when you submit any information via our websites, email address or via a call to our telephone number; and

3.1.4.            when you browse the websites.

3.2.             You acknowledge that all Personal Information Processed by us may be stored by us and used for any of the purposes listed below.



4.     Third Party disclosure of your Personal Information 

4.1.             We treat all your Personal Information as confidential. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless expressly requested by the Data Subject. We will therefore not disclose your Personal Information to any third party except as provided in this Privacy Policy.

4.2.             Personal Information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose Personal Information when we believe in good faith that the law requires disclosure. 

4.3.             You consent that we may disclose your Personal Information to approved third party providers (as referred to below in 4.4.1) where necessary to give effect to a contract with you, where required by law, or where we have a legitimate interest in doing so. 

4.4.             You agree that your Personal Information may be shared under the following circumstances:

4.4.1.            to our agents, our website hosting and software development partners, advisers, service providers and suppliers (our Search Engine Optimization agency, creative, brand, digital and media agencies) Microsoft, Google and other research agents, as well as other third-party service providers who assist us with operating this website;

4.4.2.            to monitor web traffic – web servers serving the website automatically collect information about pages you visit. This information is used for internal review, to tailor information to individual visitors and for traffic audits;

4.4.3.            for purposes of research, analytics and compilation of statistics – we may perform statistical analyses in order to measure interest in the various areas of the website (for product and service development purposes). We may disclose anonymous statistics regarding the number of visitors to our site or the origin of site users. This is purely for marketing/advertising purposes so we can collate statistics regarding how traffic enters our site. The information you provide Repower SA may also be used for marketing purposes;

4.4.4.            we may share non-personally identifiable information with third parties for any number of reasons, including advertising, promotional and/or other purposes; 

4.4.5.            to government and law enforcement agencies, where the law requires that we disclose your Personal Information to a party, and where we have reason to believe that a disclosure of Personal Information is necessary to identify, contact or bring legal action against a party who may be in breach of the Privacy Policy or may be causing injury to, or interference with (either intentionally or unintentionally), our rights or property, other users, or anyone else that could be harmed by such activities; and

4.4.6.            third parties as required by law, including but not limited to regulators as law or governmental audit requires, or law enforcement as subpoena or court order requires.

4.5.             We may also release information when its release is appropriate to enforce our site policies, where we believe such action is necessary in order to protect or defend our rights, interests or property or the rights, interests or property of our clients or users of our sites.

4.6.             Should there be a sale, merger, consolidation, change in control, transfer of substantial assets, reorganisation or liquidation of our company, we may transfer your Personal Information to third parties involved in the sale, merger, consolidation, change in control, transfer of substantial assets, reorganisation or liquidation. By providing any Personal Information to us, you fully understand and clearly consent to the fact that we may transfer such Personal Information in these cases. When we share Personal Information with these third parties, we will require them to honour this Policy, to the full extent required by applicable law.

4.7.             Where we have been contracted by another company, we bring it to your attention that in this instance, that company is the Responsible Party. In such circumstances, we are not the entity responsible for making decisions regarding your Personal Information, but instead, as the Operator, we are rendering services to the Responsible Party. In this instance, please refer to the Responsible Party’s respective privacy policy regarding how your Personal Information is Processed and who it may be shared with such as timekeepers, sponsors or otherwise.

4.8.             We may need to use different service providers from time to time. We will enter into written agreements with such third parties to ensure that they comply with the obligations included in the Privacy Policy and that they implement all the necessary security measures to ensure adequate protection of the data. In these instances, such service providers act as the Operator in respect of your Personal Information.

4.9.             In the event that we should change upstream service providers that are involved in providing you with the services, or where we may need to hire additional companies to provide the services, you have the right to reasonably oppose such an appointment. Such opposition shall be addressed on a case-by-case basis in accordance with the appropriate data protection regulation.

4.10.          We will implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk. At your request and expense and taking into account the nature of Processing and the information available to us, we shall reasonably assist you in compliance with the security obligations set forth by data protection regulation.

4.11.          A list of our sub processors (and their respective processing regions) may be made available on reasonable request.

4.12.          Upon termination of our services, we will delete your Personal Information, unless otherwise required for a statutory requirement or as per the retention periods set out in this Privacy Policy or within contractual agreements with Responsible Parties.

5.     What types of Personal Information will we Process

5.1.             When visiting our sites, as appropriate, you may be asked to enter your name, email address, phone number, and / or other details to help you with your experience. The further types of Personal Information that we may Process includes information necessary for our legitimate business interest and the categories of Personal Information defined in POPIA. This may include (amongst other things):

5.1.1.            personally identifiable information about you if you voluntarily submit such information to Repower SA. Personally identifiable information, may include your name, email address, physical address and other information that specifically identifies you and the pages of the website viewed by you;

5.1.2.            automatically collected data and information (through cookies, described below, and other methods). Repower SA may store aggregate or anonymous information about user contact with, and use of, the websites. Examples of this type of information include demographic information, the type of internet browser you are using, the type of computer operating system application software and peripherals you are using, the domain name of the websites from which you linked to our websites and your browsing habits on, and usage, of the websites; and

5.1.3.            non-personally identifiable information may also include personally identifiable information that has been aggregated so that no one individual is specifically identifiable (such as, how many users in a particular city access the website).

5.2.             We will limit the types of Personal Information we Process to only that to which you consent, and which is necessary for our legitimate business interests.

5.3.             We will Process your data when we need to render a service to you.

5.4.             Credit Card details are only stored for the processing of payment and will be deleted once payment is processed.

5.5.             We make use of service providers to process all payments via Credit Card. By electing to enter into such transaction you agree to abide by the service provider’s terms and conditions and to hold us harmless and indemnify us for any loss or damage which may be caused by the negligence or error of the service provider. 


6.     How will we Process your Personal Information? 


6.1.             We will only use the information you provide for our legitimate business purposes.

6.2.             We may share your personally identifiable information with companies that are holding companies and affiliates of Repower SA, including but not limited to technical consultants and other third parties who make our website available, enhance its functionality, or provide associated services (but only for the purpose of providing such services to Repower SA).

6.3.             Personal Information obtained in connection with the website may be used by us in conjunction with information obtained through sources other than the websites, including both offline and online sources.

6.4.             We reserve the right to transfer any Personal Information to our successors in business and purchasers of website assets or a particular division or line of business.

6.5.             We may Process your Personal Information in a number of ways, including but not limited to when you:

6.5.1.            visit our website, we may collect usage information which may include your IP address, geographical location, browser type and version, operating system, referral source, duration of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. This information may be Processed for the purposes of analysing the use of the website and improving usability;

6.5.2.            provide Personal Information when purchasing using our services. The information is Processed for use and /or administration of the product / service you require and may include your company name, first name, surname, city and email address. This information is Processed for the purpose of supplying our services to you, communicating with you and establishing and maintaining a relationship with you;

6.5.3.            provide Personal Information in the course of a submission of an enquiry, including an enquiry pertaining to available vendor and/or service provider opportunities, on our website “contact us” page. The Personal Information is Processed for the purpose of responding to your enquiry and may include your company name, first name, surname, city and / or email address;

6.5.4.            on a voluntary ad-hoc basis you may provide us with certain Personal Information when you fill out an enquiry form in the question section of our “contact us” page, or contact us via social media, or when you email us, or when you provide Personal Information to support a request logged by you to us for the above collection means; and

6.5.5.            subscribe to our mailing list.

6.6.             We may further use the information we collect from you in the following ways:-

6.6.1.            to quickly process your transactions;

6.6.2.            to follow up with you after correspondence (email or phone enquiries);

6.6.3.            for website analytics, storing details such as your IP address, bounce rate, page time, cost per click, most visited pages and device information;

6.6.4.            to monitor and analyse how we improve our service to you as well as to keep your data secure and free from abuse;

6.6.5.            to keep active communications with you while you are our contracted client.


7.     Minors

7.1.             We will not collect the Personal Information of Minors without the consent of their parent(s) or guardian(s). 

7.2.             We reserve our rights to request a certified copy of your identity document and proof of consent from your parent or guardian if we suspect that you are a minor.

8.     Cookies

8.1.             Cookies are essentially pieces of information that a website transfers to a user’s hard drive for record-keeping purposes. Cookies make surfing the web easier for you by saving your preferences and tracking your online habits, traffic patterns, and making sure you do not see the same advertisement too often. The use of cookies is an industry standard.

8.2.             We may place a cookie on your browser to store and sometimes track information about you.

8.3.             We use “cookies” (or other types of tracking software) to help us gather information about you as a visitor to our website, which is not personally identifiable. For example:

8.3.1.            the IP address from which you access the site;

8.3.2.            the type of browser and operating system used to access the site;

8.3.3.            the date and time of your access to the site;

8.3.4.            the pages you visit; and

8.3.5.            the internet address of the website from which you accessed the site.

8.4.             Where applicable, this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

8.5.             The use of cookies helps us to assist your use of certain aspects of the site. While most browsers are initially set up to accept cookies, you can reset your browser to refuse all cookies or indicate when a cookie is being sent. Please note that some parts of the website will not function properly if you refuse cookies.

8.6.             No information which personally identifies you will be collected through cookies. 

8.7.             Third parties (including, but not limited to, software providers, advertisers and ad placement agencies) may also use tracking technologies by, or through, the site. Repower SA is in no way responsible or liable for any tracking, data collection or other activities of such third parties. 

8.8.             Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 (Thirty) days, though some may take longer. No Personal Information is stored, saved or collected. Users are advised that if they wish to deny the use and saving of cookies from this website onto their computers hard drive, they should take necessary steps within their web browsers’ security settings to block all cookies from this website and its external serving vendors.

9.     Data Security

9.1.             We are committed to taking reasonable and responsible steps to ensure the security of your information, and we strive to ensure the security, integrity and privacy of Personal Information submitted to our sites. We review and update our security measures in light of current technologies, however unfortunately, no data transmission over the Internet can be guaranteed to be totally secure. 

9.2.             With due regard to generally accepted information security and handling practices and procedures, we seek to secure the integrity and confidentiality of Personal Information in our possession by taking reasonable appropriate technical and organisational measures to prevent:- 

9.2.1.            loss of, damage to, or unauthorised destruction of Personal Information; and 

9.2.2.            unlawful access to or Processing of Personal Information. 

9.3.             You may, at any time, contact us with any queries regarding your Personal Information and request to view, correct or delete your collated data. 

9.4.             To prevent unauthorised access, maintain data accuracy, and ensure the appropriate use of information, we have put into place physical, electronic, and managerial procedures to help safeguard and secure the information we collect online. Your Personal Information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. Any information attained by Repower SA not intended for public use is sent to our internal server and stored on databases behind our firewall. This prevents sensitive information being accessed from outside Repower SA

9.5.             However, due to the inherent open nature of the Internet, and subject to the provisions of sections 43(5) and 43(6) of the Electronic Communications and Transactions Act 25 of 2002, we shall not be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use this website or the services or content provided from, and through, this website. You provide information to us online at your own risk.

9.6.             Furthermore, Repower SA makes no representations or warranties, implied or otherwise, that, amongst others, the content and technology available from our websites are free from errors or omissions or that the service will be wholly uninterrupted and error-free.

10.  Your Rights as Data Subjects

10.1.          As a Data Subject of Repower SA, you have the right and responsibility to ensure that the Personal Information we hold about you is accurate. In the absence of evidence to the contrary, we will assume that the information you have provided to us is accurate. At your request, where the law requires us to do so, you can exercise your Data Subject rights as per the following, subject to verification and validation of your identity:

10.1.1.          request access to your Personal Information that Repower SA holds about you;

10.1.2.          request rectification of your Personal Information that Repower SA holds about you;

10.1.3.          request erasure, as permitted by law, of your Personal Information that Repower SA holds about you;

10.1.4.          request restriction of Processing of your Personal Information;

10.1.5.          object to Processing of Personal Information as permitted by law; and

10.1.6.          lodge a complaint as it pertains to the Processing activities of your Personal Information.

10.2.          The Personal Information that you may request us to correct, destroy or delete is Personal Information that has been Processed that is inaccurate, irrelevant, excessive, out of date, incomplete, misleading, obtained unlawfully or that we are no longer authorised to retain.

10.3.          In order to exercise any of the above, you can contact us at info@repower-sa.com  or 010 824 4086.

10.4.          Please note that we will respond to your request within 21 (Twenty-One) working days. We are entitled to charge a fee pertaining to your request for us to destroy or delete your Personal Information. If you have requested us to delete all your Personal Information, we may be obligate to terminate all agreements or interactions we have with you. We cannot maintain our relationship with you without having a certain amount of your Personal Information. 

10.5.          You have the right to withdraw your consent for us to Process your Personal Information at any time. The withdrawal of your consent can only be made by you on the condition that:-

10.5.1.          the withdrawal of your consent does not affect the Processing of your Personal Information before the withdrawal of your consent; or

10.5.2.          the withdrawal of your consent does not affect the Processing of your Personal Information if the Processing is in compliance with an obligation imposed on us by law; or

10.5.3.          the withdrawal of your consent does not affect the Processing of your Personal Information where such Processing is necessary for the proper performance of a public law duty by a public body; or

10.5.4.          the withdrawal of your consent does not affect the Processing of your Personal Information as required to finalise the performance of a contract in which you are a party; or

10.5.5.          the withdrawal of your consent does not affect the Processing of your Personal Information as required to protect your legitimate interests or our own legitimate interests or the legitimate interests of a third party to whom the information is supplied.

10.6.          You have the right to object to the Processing of your Personal Information at any time, on reasonable grounds relating to your particular situation, unless the Processing is required by law.

10.7.          You can make the objection if the Processing of your Personal Information is not necessary for the proper performance of a public law duty by a public body, or if the Processing of your Personal Information is not necessary to pursue your legitimate interests, our legitimate interests or the legitimate interests of a third party to which the information is supplied.

10.8.          You have the right to object to the Processing of your Personal Information, at any time, if the Processing is for purposes of direct marketing other than direct marketing by means of unsolicited electronic communications and you have not given your consent for that Processing.

10.9.          You have the right not to have your Personal Information Processed for purposes of direct marketing by means of unsolicited electronic communications from third parties unknown to you.

10.10.        You have the right not to be subjected to a decision which is based solely on the basis of the automated Processing of your Personal Information intended to provide a profile of you. Decisions that you may not be subjected to are decisions that result in legal consequences for you or affect you to a substantial degree:-

10.10.1.       without being for the execution of a contract for which you have received performance; or

10.10.2.       decisions made that are not in terms of law or of a code of conduct that specifies what appropriate measure must be taken to protect your legitimate interests.

10.11.        You have the right to submit a complaint to the Information Regulator in terms of POPIA regarding an alleged interference with the protection of Personal Information Processed in accordance with this Policy. 

10.12.        You have the right to institute civil proceedings regarding an alleged interference with the protection of your Personal Information Processed in accordance with this Privacy Policy.

10.13.        Copies of your Personal Information may remain viewable elsewhere, to the extent it has been shared with others, it was otherwise distributed pursuant to your privacy settings, or it was copied or stored by other users and partners.

10.14.        In cases where consent was given, you have the right to withdraw consent at any time.

10.15.        If you do request that your information is deleted, all information will be permanently erased, except for information that we are required to keep by law. You may exercise your rights at any time by lodging a request with our Information Officer, Ruben Botha at info@repower-sa.com or 010 824 4086.

10.16.        Should you wish to object to the Processing of your Personal Information, your request must be accompanied with a signed copy of Form 1 – Objection to the Processing of Personal Information in terms of Section 11(3) of the Protection of Personal Information Act, 2013.

10.17.        Should you wish to request correction or deletion of Personal Information, your request must be accompanied with a signed copy of “Form 2 – Request for Correction or Deletion of Personal Information or Destroying or Deletion of Record of Personal Information in terms of Section 24(1) of the Protection of Personal Information Act, 2013.

10.18.        The above-mentioned forms can be found at the end of this Policy.

11.  Use of IP address 

11.1.          An IP address is a number that is automatically assigned to a computer whenever it is connected to the Internet. We log IP addresses or the location of computers on the Internet.

11.2.          We collect IP addresses for the purposes of system administration and to audit the use of the website. We do not ordinarily link IP addresses to Personal Information, which means that your session may remain anonymous. However, we cannot guarantee that this will always be the case, as it may be necessary to identify a particular user when it is necessary to enforce compliance with the Privacy Policy or to protect our website, its users or other interests.

12.   Links to Third Party Websites 

12.1.          Occasionally, at our discretion, we may include or offer third-party products or services, sponsored links or adverts on our website. These third-party providers have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites / providers.

12.2.          The owners of this website cannot guarantee or verify the contents of any externally linked website despite their bestefforts. Users should therefore note they click on external links at their own risk and our websites, and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

12.3.          If you disclose your Personal Information to a third party, such as an entity which operates a website linked to this website, WE SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE, HOWSOEVER ARISING, SUFFERED BY YOU AS A RESULT OF THE DISCLOSURE OF SUCH INFORMATION TO THE THIRD PARTY. This is because we do not regulate or control how that third party uses your Personal Information. 

13.  Social Media Platforms

13.1.          Communication, engagement and actions taken through external social media platforms that Repower SA participates on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

13.2.          Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. Neither this website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

13.3.          This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

14.  Shortened Links in Social Media

14.1.          This website and its owners through their social media platform accounts may share web links to relevant web pages. By default, some social media platforms shorten lengthy URLs.

14.2.          Users are advised to take caution and good judgement before clicking on any shortened URLs published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine URLs are published, many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

15.  Disclaimer

15.1.          The information, software and services included in or available through the Repower SA websites may include inaccuracies or typographical errors. Changes are periodically added to the information herein. Repower SA and/or its suppliers may make improvements and/or changes in the Repower SA websites at any time. Advice received via the Repower SA websites should not be relied upon for personal, medical, legal, or financial decisions and you should consult an appropriate professional for specific advice tailored to your situation.

15.2.          Repower SA and/or its suppliers make no representations about the suitability, reliability, availability, timeliness, and accuracy of the information, software, services and related graphics contained on the Repower SA website for any purpose. To the maximum extent permitted by applicable law, all such information, software, services and related graphics are provided “as is” without warranty or condition of any kind. Repower SA and/or its suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, services and related graphics, including all implied warranties or conditions of merchantability, fitness for a particular purpose, title and non-infringement.

15.3.          To the maximum extent permitted by applicable law, in no event shall Repower SA and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Repower SA website, with the delay or inability to use the Repower SA website or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through our websites, or otherwise arising out of the use of the Repower SA websites, whether based on contract,  negligence, strict liability or otherwise, even if Repower SA or any of its suppliers has been advised of the possibility of damages.

16.  Opt-out

16.1.          The POPIA Act and GDPR specifies the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and sets out the penalties for violations thereof.

16.2.          We may provide you with information about our various services or offers that may be of interest to you. Only Repower SA will send you these direct mailings. At any time you may opt-out of the Repower SA marketing list or update your information.

16.3.          In compliance with the POPIA Act, we agree to the following:

16.3.1.          at any time, should you not wish to receive direct marketing from us, please inform us at info@repower-sa.com in order to unsubscribe; and

16.3.2.          each time we send you marketing information by e-mail or SMS text messaging, we will provide an opportunity for you to unsubscribe from receiving further information from us. 

16.4.          We confirm that once we receive a notice to unsubscribe, we will promptly remove you from all marketing – related correspondence.

17.  Accuracy of Personal Information

17.1.          In order to ensure that the information we maintain is accurate, Repower SA gives users the option to change or modify their information previously provided. If you would like to change your information currently in our database, please contact us at info@repower-sa.com.

17.2.          Please note that we will not contact you telephonically for unsolicited marketing purposes or send unsolicited marketing communications to you by mail, SMS or email if you have not opted in to receive them.

17.3.          Repower SA is not responsible for updating information contained in third party lists or databases.

17.4.          It is important that your Personal Information is kept up to date. Please keep us informed if your Personal Information changes. 

18.  Breach

18.1.          In the event of a confirmed breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, Personal Information, we shall promptly assess the risk to people’s rights and freedoms and without undue delay report this breach to the appropriate authorities, Responsible Parties, and Data Subjects as required by law.

18.2.          We will cooperate with you and take such reasonable commercial steps as are directed by you to assist in the investigation, mitigation, and remediation of each such data breach.

18.3.          We undertake to never to sell or make your Personal Information available to any third party other than as provided for in this Policy unless we are compelled to do so by law. In particular, in the event of a fraudulent payment, Repower SA reserves the right to disclose relevant Personal Information for criminal investigation purposes or in line with any other legal obligation for disclosure of the Personal Information which may be required of it.

18.4.          Whilst we will do all things reasonably necessary to protect your rights of privacy, tot the maximum extent permitted by law, we cannot guarantee or accept any liability whatsoever for unauthorised or unlawful disclosures of your Personal Information. 

19.  Governing Law

19.1.          All aspects of the provisions of this Policy and any dispute arising out of or in relation to this policy shall be governed by the laws of the Republic of South Africa. 

20.  Effective Date 

20.1.          This Privacy Policy may be updated from time to time at our discretion. Please check this Policy regularly as any changes made to this Policy are effective immediately upon uploading to our websites, and your continued use of the websites and our services shall be deemed as acceptance of the changes and an agreement to the new or amended terms contained in the Policy.

20.2.          This Privacy Policy was last updated on 12 June 2023.